Policies

Shipping Policy

Orders placed by 12 PM EST on a business day or at any time on a weekend/holiday will ship on or before the fifth business day.

 

Returns & Exchanges

Because of safety and contamination concerns, we are not able to resell any item after it leaves our facilities. As such, we do not accept returns. Please be confident in your selections before finalizing you order!

 

Custom Orders

We LOVE custom orders! If you'd like a personalized batch of soap, please visit the Contact page and leave us your details as well as the desired fragrance, colour(s), and decorations. We will follow up with further details!

 

Payments

We accept all major credit cards! Please be sure to provide your exact billing address and telephone number as incorrect billing information can lead to a delay in processing or cancellation of your order.

 

Disclaimer

Everyone’s skin is different! Some skin types are more sensitive than others, and some products will work for you and others won’t! We pride ourselves on the gentle cleansing quality of our bars, however, if irritation does occur we encourage that you discontinue use!

We also do not recommend that you use our Artisan Body Soaps on your face. The skin on your face is far more sensitive than the skin on your body and is more likely to become irritated by a body bar! We intend to release a range of Artisan Face Soaps in the future to meet those needs, so keep an eye out for those!